Billing Support Specialist


Title: Billing Support Specialist

Location: Work from Anywhere

Classifications: RemoteFull-Time

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

Employment Type: Full-time, non-exempt, telecommute.

Examples of Responsibilities:

  • Delight the customer with billing assistance to inquiries via phone and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Required Skills:

  • Strong customer service skills
  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent written and verbal communication skills (for non-English speakers: English level – B2 and above)
  • Previous billing experience and/or WHMCS experience a plus.

Benefits:

  • The ability to work from home, **this position is 100% remote**
  • Competitive base compensation in USD.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Healthy team culture and collaborative work environment
  • Great management with no bureaucracy
  • Bonus for referring friends (referral program)

US citizens are eligible:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.

Final note: This is a customer service position, not one in accounting or finance or in billing and coding.



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A2 Hosting

A2
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