Billing Support Specialist

Title: Billing Support Specialist

Location: Work from Anywhere

Classifications: RemoteFull-Time

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

Employment Type: Full-time, non-exempt, telecommute.

Examples of Responsibilities:

  • Delight the customer with billing assistance to inquiries via phone and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Required Skills:

  • Strong customer service skills
  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent written and verbal communication skills (for non-English speakers: English level – B2 and above)
  • Previous billing experience and/or WHMCS experience a plus.


  • The ability to work from home, **this position is 100% remote**
  • Competitive base compensation in USD.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Healthy team culture and collaborative work environment
  • Great management with no bureaucracy
  • Bonus for referring friends (referral program)

US citizens are eligible:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.

Final note: This is a customer service position, not one in accounting or finance or in billing and coding.


Please mention that you found the job on Remote Jobs Vault as thank you to us, this helps us get more companies to post here!

A2 Hosting

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