Chargeback Analyst

Title: Chargeback Analyst – Remote

  • Job Type: PERMANENT
  • Job Time: FULLTIME

Job Description:

Chargeback Analyst

Electronic Payment Exchange (EPX) – Remote

Our Chargeback Analysts research and investigate open claims and chargeback deductions, resolving disputes initiated by the issuing bank, and process all merchant chargebacks within the time frames established by card brands in order to prevent loss.

The how?

Using your chargeback experience, you’ll evaluate the complaint, research the dispute and resolve it under the card bank regulations and rules, preparing and submitting the required documentation on chargeback cases. You’ll review, analyze and process all re-presentments, pre-arbitration, arbitration, pre-compliance and compliance cases pending in the card brands portals, as well as review vendor guides and communicate possible non-compliance issues with internal team.

From assisting customer service agents with related escalated calls to helping to train new hire employees on work process and reason coding to proactively resolving issues to collect on unauthorized deductions – that’s you!

About you:

  • High School Diploma (Associates Degree or some college preferred)
  • Minimum one year of chargeback processing experience.
  • Excellent attention to detail
  • Ability to communicate effectively
  • Strong analytical and problem solving skills


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North American Bancard

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