Customer Service Representative


Remote Customer Service Representative

  • Base Pay: Based Upon Experience
  • Job Number: 622659
  • Employee Type: DH

Description

RemX is hiring for a Remote Customer Service Representative for a large Title Insurance Company headquartered in New Jersey! This position is remote and is hiring from across the country!

Responsibilities:

  • Answer calls and emails from clients related to software issues/questions
  • Assist and troubleshoot any client issues
  • Add and/or remove client logins as well as reset passwords
  • Handle document management to include formatting, organizing what is available for clients, delegating who will work on formatting templates, in-house document proofing
  • Schedule and preform updates as needed
  • Manage software testing when applicable
  • Track and manage compliance emails related to new software updates
  • Input and revise existing state and underwriter documentation
  • Alert when new programming is needed by monitoring state and underwriter changes, using the Dev Ops channel
  • Manage email cataloging

Job Requirements

  • High School Diploma or GED required
  • 2+ years of sales/customer service required
  • Closing and title experience is strongly preferred
  • Strong familiarity with TitleFusion, Closers’ Choice or Landtech products are preferred
  • Excellent phone etiquette
  • Multitasking
  • Proven Ability to be Customer-Focused: Consistently delivering high-quality service
  • Strong relationship building and managing skills
  • Excellent advisory skills to make appropriate recommendations based on client needs and provide advice
  • Demonstrated ability to work within various technology platforms e.g. email, websites, and social media
  • Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and common web browser applications.
  • Excellent written and oral communication skills
  • Ability to understand application and technological terms/vocabulary
  • Strong presentation and project management skills
  • Ability to deliver complex content in a way your audience can understand


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