Customer Service Representative


Customer Service Representative (French Speaker Required)

  • REMOTE – USA
  • CUSTOMER SUPPORT – CUSTOMER SUPPORT
  • FULL TIME

At Uplift, we’re passionate about making travel more accessible, affordable and rewarding for everyone. Through our complete flexible Buy Now, Pay Later solution, we’re changing the way people book, buy, and experience travel. It isn’t easy to build an enterprise solution that meets the tough demands of some of the world’s leading brands, but we love a good challenge. We’ve been in high growth mode since our Series C round of funding but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a love for travel. If our mission inspires you, let’s talk!

Uplift partners with top travel brands such as the vacations sites of United, American, Southwest, cruise lines such as Carnival and Norwegian, theme parks such as Universal, and many more. Learn more at www.uplift.com.

We are looking for a Customer Service Representative that will be the liaison between Uplift, its travel providers, current and potential customers. The successful candidate will be able to accept ownership for effectively deciphering customer issues, complaints and inquiries. Striving to keep excellent customer satisfaction at the core of every decision and behavior.

  • Full-Time
  • Schedule: Varies (may include weekends, early 5:00am(PST)-shift, and late 8:00pm(PST)-closing shift)

Responsibilities:

  • Manage large amounts of inbound/outbound calls and emails in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team targets

Requirements:

  • 3-5 years of customer service experience in a professional/office environment
  • 6+ months of experience as a Customer Service Representative with 3+ months experience with inbound/outbound calls
  • College degree preferred but not required
  • Travel industry knowledge is a plus
  • Bilingual in French is required
  • Experience working in a very fast paced environment with strong multi-tasking required
  • High attention to detail is a must, including minimal or no transaction errors
  • Professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently
  • Excellent customer relations skills as a problem solver with an interest in resolving customer issues
  • Ability to work independently and efficiently with a track record of exceptional attendance and phone etiquette
  • Excellent writing, email, phone and organization skills, including strong verbal communication and computer skills
  • 5 day work week with possible early morning, evening, and weekend schedule
  • Previous loan experience
  • Familiarity with CRM systems and practices
  • Trustworthy, self motivated and proactive
  • Comfortable working in a startup culture with the ability to earn trust

Benefits:

  • 10 company paid holidays and 3 weeks PTO
  • Medical and dental insurance, vision reimbursement program
  • Life insurance
  • 401K plan


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