Customer Success Manager


Customer Success Manager

  • Sales | REMOTE opening | Full Time
  • Function: Sales Department

Summary

Circadence is looking for a high energy and dynamic Customer Success Manager (CSM) with strong a passion for cybersecurity education. This role is all about improving our customers’ cybersecurity education using highly immersive and realistic labs. Click Here to see Project Ares in action!

What is your responsibility?

  • Oversee on-boarding of customers
  • Help customers achieve impact and adopt our cyber labs within their curriculum.
  • Build relationships across the sales team to help make the relationship hand-off seamless for our customers
  • Build and evolve customer empowerment content to make it easy for customers to learn how to use our product features and adopt our labs into their curriculum
  • Help our marketing team amplify success by collecting customer stories
  • Ensure CRM information is enriched and accurate so we can all stay aligned
  • Be the voice of the customer and work with our Product Managers to make our product better
  • Own revenue churn and downgrade prevention.

What will make you successful?

  • Passion for cybersecurity education
  • Deep curiosity into what makes our customers succeed
  • Desire to use automation to scale
  • Passionate about empowering customers to be self-sufficient
  • Data aware and data driven
  • Building relationships

What tools should they be aware of?

  • Salesforce or similar CRM
  • Collaboration tools (i.e. Teams, Miro, Loom. Azure DevOps)
  • LinkedIn Sales Navigator for customer research

What experience should then bring?

  • Background in Cybersecurity education and / or cybersecurity operations (required)
  • Highly successful in working remotely (required)
  • Must be authorized to work lawfully in the United States (required)
  • This is REMOTE position.


APPLY FOR THIS POSITION

Please mention that you found the job on Remote Jobs Vault as thank you to us, this helps us get more companies to post here!

Circadence

Circadence
Apply Now!

Any issue with this post?
Get in touch

Latest Customer Support Jobs

Stay Updated!

We'll send you digest of all latest remote jobs. And you will never miss an opportunity.

Stay Updated!