Customer Success Manager

Title: Customer Success Manager- CPG

  • Location: United States


Right now, CPGs and retailers are working in the dark when it comes to pricing information and strategy. Datasembly is changing that. These are massive industries with billions of dollars on the line every year. Datasembly s data-driven approach is changing how these companies are thinking about pricing strategy, deploying billions of dollars, and communicating both internally and externally. And we are just getting started.

Datasembly is hiring for a Customer Success Manager to be our representative to the top CPGs and retailers in North America. In this role, you ll help these well known companies onboard to the Datasembly platform. You ll teach them what makes us different from traditional syndicated data sets and train them on our software platform. You ll learn their challenges and paint points in order to help Datasembly expand our use cases and grow the value we can bring to customers.

We hope you like working with big data, and have done so with retailers and CPGs for several years in the past. You will need to be able to learn new software platforms like ours quickly, and be able to clearly and concisely explain how to use our Data and App to answer key use cases. You understand how different people within CPGs might use our data differently.

Why Datasembly?

  • Datasembly’s product is easy to understand, explain, and provides a huge impact for our customers- your work will be clear and meaningful
  • Work from home with flexibility to be successful and complete your work in the way that works best for you
  • Experience a growing, highly innovative and collaborative startup environment
  • Company retreats to interesting locations 3 times a year
  • Excellent colleagues, unlimited PTO, and generous paid parental leave among other perks

What makes a Sembler?

  • An egoless, team first attitude
  • A love for documenting and disseminating knowledge
  • Passion for technology- you’ll be teamed up with devs who geek-out over data
  • Enthusiasm to wear many hats, take ownership and initiative

What We Need From You

  • 5+ years working on pricing and promotions with CPGs or Retailers
  • 5+ years experience working with syndicated data sets
  • Clear & Concise Communicator
  • Strong Customer Success mindset
  • Experience training users on a new a software platform

The Details

Datasembly is a fully-remote organization. We provide a convenient WFH work-life-balance, health, dental, and vision benefits, allowances for home office gear and co-working spaces, as well as unlimited PTO, and generous parental leave.

Datasembly is only hiring those authorized to work in the United States and unable to provide visa sponsorship at this time.

We’re an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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