Customer Support Manager


Overview

The Remote Company is a network of remote-first tech companies and MailerLite is part of this network.We work together across 32 countries to build products that help thousands of people start and grow their business online.

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world to keep in touch with their customers.

As we move towards even bigger and better things, we need more people on our team that are passionate and great at what they do. We’re looking for you!

*Why MailerLite?*

Wondering why we think you’ll love working for MailerLite? Here are 6 reasons!

– You won’t be bored
Our customers send more than 30,000,000 emails each month. Different questions that make you think and improve your knowledge definitely won’t keep you bored.

– You will be challenged with interesting tasks
Communication with customers is done via email and chat. Our primary value and goal are to deliver WOW experiences through customer support.

– Take ownership
We don’t micromanage and try not to interrupt your work with random tasks. We do expect you to take full responsibility and ownership for the stuff you build

– You’ll have experts at hand
Whenever you’re stuck, your teammates are eager to help you grow. And they’d love for you to share your knowledge too!

– You can pick where you want to work, every day
At MailerLite we embrace the remote culture. Half of the team works from our office in Vilnius, the others are spread around the world. Every day you get to choose what environment makes you most productive.

– You can count on stability
We’re not a startup that’s burning investor money. MailerLite has been around for more than 10 years and is a profitable company that continues to grow. You can count on us to offer you a stable workplace!

*Requirements*

We’re looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our Anti-Spam Policy.

– At least 1 year experience in customer support
– Proficient verbal and written communication skills in English
– Knowledge of any other languages (we especially prefer Russian, Lithuanian and Spanish)
– Fast-learner
– Excellent communicator
– Ability to work with teams across multiple time zones and countries
– Interest in Internet and marketing
– Ability to comfortably interact with a wide variety of customers (with varying technical savviness)
– Passionate about providing outstanding customer service
– Self-motivated attitude
– You are a master at multitasking
– You have the ability to make a personal connection and explore customer needs, all while efficiently navigating resources to resolve inquiries quickly
– Outstanding attention to detail (if you apply, include the word *lite* somewhere in your newsletter)
– We are looking to fill this shift and weekend coverage will be included (Sat-Sun):
– 9 AM to 5 PM EET (7 AM – 3 PM UTC)

*What we offer*

– Salary: $32,000-$38,000 (gross)
– Company-paid retreats that we call [workations](https://www.mailerlite.com/workation). We gather twice a year for a week in an exotic location to work, learn and have fun together
– Generous vacation policy. Take time off when you need it. We trust you
– Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.
– Company-paid creative days. Go out explore and share your discoveries with the team afterward
– MacBook and other tools that’ll help you to do your job efficiently
– Remote-first culture with part of the team in Vilnius, Lithuania and the others working remotely from all over the world
– Free healthy lunches, snacks and amazing coffee in the Vilnius office

*Interested?*

Don’t send us a CV. We like to do things differently.Instead, here is how we would like you to apply:

1. Sign up for a free MailerLite account(https://www.mailerlite.com/signup).
2. Go to “Campaigns”, create a newsletter and send the preview URL to jobs@mailerlite.com. You’ll find this URL in the editor under “Preview and test” and then “Preview mode.”

*Things we want to see in your newsletter:*

– Include this role’s title in your subject line
– Tells us how you heard about this job
– Links to your LinkedIn, Twitter, Facebook
– Previous companies you worked for and your role, projects you worked on and the systems you used
– Why you want to join MailerLite
– Your remote work experience
– Describe a project or product that you loved working on and why
– Expected salary

We wish you all the best of luck!



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