IT Support Engineer


IT Support Engineer

  • Remote | Full Time

Cribl is looking for an IT Support Engineer to perform endpoint management (policy, security, and inventory), SaaS system management, and application management and configuration across our rapidly growing startup.

In this position you will:

  • Manage user onboarding, offboarding, account provisioning with Mac/Windows laptop and equipment coordination and MDM oversight and scripting
  • Oversee general SaaS administration (JIRA, Confluence, Gsuite, among others)
  • Manage devices with MDM systems and push software via DEP/VPP
  • Manage employee account lifecycle and application access
  • Maintain existing hardware inventory and new purchases
  • Assist in network device management and deployment
  • Provide Helpdesk functions to support employees, analyze and diagnose critical issues
  • Build and maintain IT documentation, resources and best practices
  • Drive tools selection and enablement, strategically aligning selection with long-term needs and anticipated company growth

Requirements:

  • 3+ years of combined experience IT Support Engineer/IT Help Desk/SaaS Administrator roles
  • Helpdesk experience – you must be comfortable provisioning and troubleshooting Mac and Windows laptops
  • Experience with remote support tools, RMM platforms, etc.
  • Experience managing various endpoint protection AV products
  • Experience configuring the following systems: Okta, G Suite, Slack, Zoom
  • Familiar with task management and ticketing systems like Jira, Trello, etc
  • Ability to track inventory, provision, and prep laptops and drive onboarding process efficiency
  • Basic knowledge of networking, systems engineering, and AWS
  • Understanding of security ramifications across distributed SaaS systems and basic information assurance techniques
  • Experience with cloud vendors, especially AWS. This role may allow for some SRE/cloud automation work as well, although that will be secondary to the IT support and SaaS administration work
  • Familiarity with Linux

Bonus points:

  • No fear! Speak your mind
  • Good jokes, or maybe better, bad jokes
  • A love for goats
  • Experience working remotely

What we offer:

  • Competitive Salary
  • Stock Options
  • Medical, dental, and vision insurance
  • Flexible spending account (FSA)
  • 401(k) plan offered
  • Parental Leave
  • Professional Development and Career Growth
  • Generous Vacation and Holiday Policy

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.



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Cribl

Cribl
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