Lead Customer Service Representative
Lead Customer Service Representative – WFH
- REMOTE | Fully Remote
- Pay Rate: $ 17.00 – $ 17.00
Our client, a Global Leader in the Medical Device Industry has an immediate opening for a Lead Customer Service Representative for a 12 month + Contract. Our client offers results-driven people a place where they can make a difference – every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.
SHIFT M-F 8AM – 5PM ET
Position Description (Principle Duties and Responsibilities)
- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
- Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
- Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
- 1-2 years of experience required, Bachelors degree preferred
- Must have Skills:
- Analytical-experience working with data to solve problems and develop processes
- Communication (customer service orientation)
- Experience with Microsoft Office
- Proficiency in Excel including pivot tables and various functions
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