Managed Services Consultant


Managed Services Consultant

Customer Delight

Remote, United States

Description

Who We Are

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

Consultant – Managed Services

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:

  • Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Maintain platform relevancy according to changes business needs
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
  • Ensure that every client derives the most value possible from the Sprinklr platform
  • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
  • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified

  • 2-4 years of experience in Enterprise Software deployment management and/or implementation
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred
  • Passion for solving client challenges and commitment to client delight
  • 4-year college degree
  • Fluent in Spanish

Sprinklr Perks

  • Health, dental, and vision insurance
  • Life insurance
  • Short- and long-term disability
  • FSA and HSA
  • 401k
  • Flexible work hours (we support #integratedliving)
  • Flexible vacation + summer Fridays and personal days
  • Catered lunches and 24/7 snacks
  • Pre-tax transit and parking
  • Gym discounts
  • Team-building events
  • Career development
  • Casual atmosphere
  • Rapid career growth
  • Chance to work with the best brands in the world
  • Puppies are welcome

We have some amazing perks, but at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. Apply today and find out more about what you can expect from a career at Sprinklr.

Sprinklr is constantly growing, expanding, and gaining accolades. Here’s just a glance at what Sprinklr has accomplished to date:

  • Founded in 2009
  • 1000+ Sprinklrites
  • Offices in New York City, Austin, San Francisco, Washington D.C., London, Paris, Hamburg, Bangalore, Delhi, Sao Paulo, and Tokyo
  • Seven acquisitions in the last 18 months
  • 1,000+ brands
  • #1 on TrustRadius
  • #8 on Mattermark’s Top New York Startups by Growth Score
  • Most Powerful Technology, The Forrester Wave, 2013
  • North American Big Analytics New Product Innovation Leadership Award, Frost & Sullivan, 2014
  • Enterprise Listening Platforms, The Forrester Wave, 2014

We’re more excited than ever about where we’re going, always moving toward our common goal: making the world more social, together.



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