Occupational Health Nurse – Telephonic Triage

Occupational Health Nurse Telephonic Triage

  • Job Locations: US-Work From Home
  • ID: 2020-1228
  • Category: Nursing
  • Type: Regular Full-Time

About WorkCare:

  • Our mission is Protecting and Promoting Employee Health – from Hire to Retire.
  • WorkCare, Inc., is a physician-owned national occupational health service company founded in 1984.
  • We currently serve more than 1 million client employees across the U.S and abroad with integrated employee health management solutions that include Incident Intervention™ 24/7 telephonic injury triage and return-to-work follow-up; On-site Services; Medical Exams & Travel program management; Consulting Occupational Physicians; Leave & Disability Clinical Support; and preventive interventions including wellness education, industrial athlete/athletic trainer programs, industrial massage and bio-ergonomic assessments.


  • This position is focused on using a new approach to helping employees return to work.
  • The primary responsibility of this position is to facilitate appropriate and timely health care with the focus on employee return-to-work and the return to maximum functionality.
  • This is accomplished by providing the assessment and guidance at the time of a workplace injury telephonically.
  • The nurse utilizes evidence-based guidelines and employs best practices that require early intervention and setting of realistic expectations for recovery and return to work.
  • Provide initial injury intake, follow up and case closures
  • Provide initial contact with injured worker, employer, provider and other appropriate stakeholders
  • Obtain history of present injury and triage to most appropriate level of care
  • Evaluate injury against current job functions, determines mechanism of injury, and takes related medical history
  • Provides guidance regarding self-care or first aid
  • Interacts with on-site medical personnel, client Human Resources, Health and Safety staff, local medical providers and other designated personnel for proper initiation and follow-up of possible work-related injuries and illnesses.
  • Serves as an advocate for the injured/ill worker during the recovery process; provides support, information, and education to improve the employee’s knowledge about their health and self-care, and enhances their understanding of the health care treatment plan and process with the goal of safe return to work.


  • Candidate must be a graduate of an accredited school of nursing with a valid RN license. Bachelor of Science in Nursing is highly preferred.
  • Strong clinical knowledge with the ability to be trained in Case Management and Occupational Health.
  • Nurse Licensure Compact States preferred.
  • Telephonic case management experience preferred.
  • Ability to obtain Occupational Health and/or Case Management certification within 2 years of employment.
  • Certification in CCM/Disability Management desired.
  • Must have positive telephone interaction skills including ability to ask open-ended questions to identify problems and focus conversation for goal directed and time limited conversation.
  • Must be able to interact effectively with HR, safety staff, local medical providers and other designated personnel for proper initiation and follow- of possible work-related injuries and illnesses.
  • Must have excellent written and oral communication skills and computer skills. Bi-lingual (Spanish speaking) beneficial.



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