Quality Manager


Quality Manager

  • REMOTE
  • Delivery
  • Full time

Description

  • With over 5000 CloudWorkers and 200 Clients, Delivery is one of the high paced, growing functions in CloudFactory.
  • We’re a team of 165+ core team members who are serving both Cloud Team and the clients towards our mission of 1M+ meaningful jobs.
  • The Quality Manager is a new role in Delivery which shall be responsible to drive the forward expertise and standardization across all of our clients quality processes.
  • The role will supervise a small team to ensure all of our clients have standard quality assurance and control processes in place.
  • This role will primarily support the Directors of the Delivery locations in delivering high-quality datasets to all of our clients.
  • As the Quality Manager, you will be required to constantly collaborate with many individuals and functions within the organization.
  • You should be able to work seamlessly across the organization when needed to ensure all areas are captured in the quality management processes.
  • You will implement a clear overall quality strategy to improve the data quality of our global workforce.
  • In data labeling, basic domain knowledge and contextual understanding is essential for our workforce to create high quality datasets for machine learning.
  • You thrive in a highly collaborative environment and must be passionate about CloudFactory’s mission for creating 1M+ meaningful jobs all across the globe.

This role reports to the Director of Strategy and Innovation.

Responsibilities

  • Lead a team of Quality Specialists, which includes hiring, onboarding, development and team building.
  • Responsible for quantifying and improving quality across all of CloudFactory WorkStreams
  • Conduct regular deep dives into Quality, make problems visible and identify root causes of issues, then develop and deploy sustainable organizational solutions.
  • Lead the design and implementation of Quality performance standards and measurements as well as policy and procedures
  • Create an engaged and focused team environment by expecting high performance levels, promoting empowerment and good judgement, and communicating with transparency.
  • Collaborate with Training and Process Improvement to identify areas of opportunity and manage departmental process in forms of standard operating procedures.
  • Provide monthly KPI review to the Delivery leadership team, creating alignment, understanding trends and gaining agreement on proposed actions.
  • Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis.
  • Own domain expertise of Quality Management best practices to ensure teams are aware of the difference between implementing Quality Assurance vs Quality Control processes.

Requirements

Skills

  • Superior planning, organizational, interpersonal and analytical skills
  • Strong project management and problem solving skills required
  • Ability to articulate with excellent verbal and written communication skills
  • Advanced Excel skills required
  • Familiarity with SQL, Statistics and/or PowerBI nice to have
  • Understanding of quality frameworks such as ISO 9000/9001, COPC, etc.

Experience

  • Bachelor’s degree and 7+ years relevant experience
  • Experience in building a department from the ground up is a huge plus
  • Lean/Six Sigma Green Belt or TQM certification preferred
  • Experience with statistical data sampling is a plus

Benefits

  • Great Mission and Culture
  • Meaningful Work
  • Growth Opportunities
  • Market Competitive Salary
  • Health and Medical


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CloudFactory

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