Special Loans Processor
Special Loans Processor
Who we are
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns. And executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else
Duties and Responsibilities
- Receives, reviews and evaluates requests received regarding Special Loans functions following the necessary procedures
- Maintains and follows procedures outlined by the investors and/or clients
- Obtains and reviews information needed to process Subordinations, Easements, Partial Releases, Assumptions, as well as any other requests pertaining to the Special Loans area
- Processes maintenance in ARM, Balloon, and other workstations as required
- Responds to internal/external clients and/or borrowers regarding Special Loans requests
- Completes tasks within department guidelines
- Adapts to change productively
- Handles other essential tasks as assigned
- Assist in developing job aides and procedural updates as needed.
- Ability to effectively communicate verbally and in writing.
- Excellent listening and organizational skills
- Provide superior customer service and work well with all internal and external customers.
- Client-centered focus
- Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions.
- Ability to work in a fast-paced environment
- Ability to multi-task and mange time effectively to meet deadlines and manage multiple priorities.
- Ability to problem solve and research issues when needed in an organized and detail orientated manner.
- Perform additional responsibilities as needed.
- MSP platform
- Flexibility with scheduling on a day to day basis, including extended hours and/or Weekends
- Experience in 3 or more area:
- Adjustable Rate Mortgages (ARM Workstation)
- SCRA Loans
- Partial Release
- Balloon Loans
- Successors In Interest (SII)
- Imminent Domain
- High School Diploma
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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