Special Loans Processor

Special Loans Processor

  • Fully Remote


Who we are

We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns. And executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else

Duties and Responsibilities:

  • Receives, reviews and evaluates requests received regarding Special Loans functions following the necessary procedures
  • Maintains and follows procedures outlined by the investors and/or clients
  • Obtains and reviews information needed to process Subordinations, Easements, Partial Releases, Assumptions, as well as any other requests pertaining to the Special Loans area
  • Processes maintenance in ARM, Balloon, and other workstations as required
  • Responds to internal/external clients and/or borrowers regarding Special Loans requests
  • Completes tasks within department guidelines
  • Adapts to change productively
  • Handles other essential tasks as assigned
  • Assist in developing job aides and procedural updates as needed.
  • Ability to effectively communicate verbally and in writing.
  • Excellent listening and organizational skills
  • Provide superior customer service and work well with all internal and external customers.
  • Client-centered focus
  • Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions.
  • Ability to work in a fast-paced environment
  • Ability to multi-task and mange time effectively to meet deadlines and manage multiple priorities.
  • Ability to problem solve and research issues when needed in an organized and detail orientated manner.
  • Perform additional responsibilities as needed.


  • MSP platform
  • Flexibility with scheduling on a day to day basis, including extended hours and/or Weekends
  • Experience in 3 or more area:
  • Adjustable Rate Mortgages (ARM Workstation)
  • SCRA Loans
  • Partial Release
  • Balloon Loans
  • Non-Amortizing
  • Assumptions
  • Recast
  • Successors In Interest (SII)
  • Imminent Domain
  • Obligors


  • High School Diploma

EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


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