Technical Success Manager


Technical Success Manager

US BASED REMOTE

CLIENT EXPERIENCE

FULL-TIME

Degreed exists to discover, empower and recognize the next generation of the world’s expertise. The smartest, brightest, and most bold, the tenacious, willing, the unsung heroes, self-taught, the scrappy, driven, the passionate, daring, the unafraid. The Experts.

We are looking for an energetic Technical Success Manager to become the trusted technology partner to Degreed clients.

RESPONSIBILITIES

  • Use your technical and product expertise to define and drive our clients’ overall technical strategy
  • Partner with the Client Success Manager to identify key technical strategies that will unlock business value for clients
  • Become an internal advocate of the client and bring the voice of the customer into the rest of the organization through periodic client health checks and technical integration audits
  • Collaborate closely with the Technical Support, Product and Engineering teams at Degreed to deliver meaningful outcomes and increasing business value to our clients

REQUIREMENTS

  • You have at least 2-4 years experience delivering technical solutions in a consultative role at a SaaS company
  • You have a working technical knowledge of industry standard practices for implementing file feeds, API, webhooks, SSO authentication
  • You have excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand
  • You have demonstrated creative thinking and problem-solving skills
  • You are able to partner cross-functionally and work with internal experts to resolve issues and identify patterns for client technical requests

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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