Role Description
Dropbox is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.
The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad and legal AI tooling, like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox's Legal team operates today and scales for tomorrow.
Responsibilities
- Design and lead legal team workflows, policies, and processes to improve efficiency.
- Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
- Drive legal department KPIs, reporting, and dashboards to measure performance and value.
- Support the rollout of Legal's front door in Jira Service Management and the onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.
- Oversee outside counsel and legal vendor engagements, onboarding, and billing.
- Manage the legal team's tech stack and collaborate with IT as needed.
- Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
- Ensure smooth communication between Legal and business stakeholders.
- Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends.
- Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support.
- Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
- Help maintain Legal's Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses.
- Lead or support legal projects from planning to execution, including process improvement and change adoption.
- Identify opportunities for automation and implement solutions to reduce manual workload.
Requirements
- 3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.
- Tech industry experience and familiarity with commercial transactions strongly preferred.
- Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge are a plus, but not required.
- Strong track record for project management and process optimization.
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